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Barista (BB01)


Description
In this programme, you will learn how to become a barista. That means to make espresso coffees like an expert. You will also learn to deliver friendly customer service and create a warm and welcoming atmosphere for customers.

Content
  • Module 1
  • 1. Understanding Coffee
  • 1.1 What 'Barista' means
  • 1.2 What Coffee is and where it comes from
  • 1.3 Coffee Culture
  • 1.4 Why people drink coffee
  • Conclusion
  • Knowledge Check 1
  • Module 2
  • 2. The Ground Rules of Coffee
  • 2.1 Introduction
  • 2.2 Five Ground Rules
  • 2.3 Focus on Quality and Consistency
  • Knowledge Check 2
  • Module 3
  • 3. The Barista Workstation
  • 3.1 The Workstation – Equipment Overview
  • 3.2 Workflow
  • 3.3 Cleanliness and Hygiene
  • 3.4 How to Clean the Espresso Machine
  • 3.5 Cleaning the grinder
  • 3.6 Health and Safety
  • Conclusion
  • Knowledge Check 3
  • Module 4
  • 4. How to Assemble Coffee Beverages
  • 4.1 Terminology
  • 4.2 Coffee Beverages on the Café Menu
  • 4.3 The Main Steps in Assembling Coffee Beverages
  • Conclusion
  • Knowledge Check 4
  • Module 5
  • 5. World Class Customer Service
  • 5.1 Customers are the Source of Revenue
  • 5.2 What frustrates customers
  • 5.3 The domino effect of not meeting customer needs or expectations
  • 5.4 You are the face of the company
  • 5.5 Actions to Prevent Customer Frustration
  • 5.6 Going the Extra Mile
  • 5.7 Accept responsibility for customer satisfaction
  • 5.8 International Service Standards for Baristas
  • Conclusion
  • Knowledge Check 5
  • Resources
  • Bibliography
  • Portfolio of Evidence
  • Practical Assessment Guide
  • Survey
  • Barista Survey
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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